Advance Payment

  1. What is the Advance Payment option, and which products can be booked using it?

 The Advance Payment option allows you to book transactions by paying an initial amount, currently available only for Buy Foreign Exchange transactions.

  1. What is the Full Payment option? 

Full Payment involves paying the entire transaction amount at once using any available payment solution.

  1. How do I opt for Advance Payment when booking Foreign Exchange online with Osaka India Ltd? 

While booking Foreign Exchange on thomascook.in, select the Advance Payment option during the payment phase to block the rate for your transaction.

  1. Is advance payment mandatory for buying Foreign Exchange online? 

No, you can choose between making an advance or full payment based on your convenience.

  1. How much advance amount do I need to pay to block the rate for my Foreign Exchange booking? 

The advance amount depends on the order value, and you will be informed of the exact amount during the transaction.

  1. Can I make the balance payment online? 

No, the balance payment must be made at the branch during the fulfillment of your Forex booking.

  1. How much time do I have to make the balance payment after making the advance payment?

 You have 48 working hours to make the balance payment at the nearest Osaka branch, as communicated by the call center.

  1. What happens if I don’t make the balance payment within the next 48 working hours? 

Failure to make the balance payment within the stipulated time will result in forfeiting the advance amount, requiring you to initiate a fresh transaction.

  1. For how long is my blocked rate valid after paying the advance amount? 

Once we confirm the receipt of your advance booking amount, your Foreign Exchange rate will be applicable for the next 48 working hours.

  1. What are the payment modes available for the balance payment? 

Payment modes at Osaka branches include credit/debit card, cash, DD, cheque, NEFT/RGTS, with variations communicated by the branch.

  1. Is it mandatory for the payment mode of the balance amount to match the advance amount? 

No, you can use a different payment mode for the balance amount based on the branch's communication.

  1. When will I receive my Foreign Exchange currencies if I make the balance payment by cheque/DD/NEFT/RTGS? 

Currency will be dispensed after the realization of the payment method chosen, whether by cheque/DD or upon money realization for NEFT/RTGS.

  1. When will I receive my Foreign Exchange currencies if I make the balance payment by Debit/Credit Card? 

Currency will be dispensed once the card is successfully swiped at the branch.

  1. What additional documents are required to make the balance payment at the branch? 

Along with the confirmation page from the website, you'll need KYC documents mandatory for Foreign Exchange transactions in India, with additional documents based on the purpose of travel.


  1. What is a visa? 

A visa is a travel document that allows a person to enter or leave a specific region, subject to certain conditions.

  1. Do I need a visa for travel? 

Whether you need a visa depends on your destination and your nationality. Indian citizens often require visas for many countries.

  1. Does it cost to have a visa processed? 

The cost of a visa varies depending on the country and the type of visa required. Some countries offer visa fee waivers, while others require payment.

  1. How long will the process take? 

Visa processing times vary depending on the country. It can range from the same day to several weeks or even months.

  1. What are the different types of visas? 

There are various types of visas, including transit visas, short-stay or visitor visas, tourist visas, business visas, residence visas, immigrant visas, on-arrival visas, and electronic visas.

  1. How do I get a travel visa?

 You can apply for a travel visa by submitting basic documents such as a valid passport, completed visa application, passport-sized photos, payment of required fees, and additional identification if necessary.

  1. What is the process of online visa booking on Osaka? 

You can pay for your visa application online through Osaka.in, submit mandatory documents, enter personal and passport details, and select a nearby branch to submit your application.

  1. What is the process after I have finished booking my visa application? 

After booking your visa application, you need to visit the selected branch with your documents and application forms for submission.

  1. How can I track my visa status? 

You can track your visa status through the Osaka website or by contacting their customer service.

  1. What is the minimum processing time for visa applications? 

The minimum processing time for visa applications varies depending on the country and type of visa. Contact Osaka for specific information regarding processing times.


  1. What does a holiday package mean? 

A holiday package is a product that typically includes flights, hotels, sightseeing, travel insurance, transfers, and visas if required, all bundled into one price. However, the services included may vary depending on the package.

  1. What does a group tour mean? 

Group tours have fixed departure dates and include tour escorts who accompany the group throughout the itinerary.

  1. How many days prior to departure should a holiday package be booked? 

It's advisable to book your tour well in advance to secure hotel and flight reservations.

  1. What does twin sharing room mean? 

Twin sharing room means two people sharing one room during the tour.

  1. What does "Per person on twin sharing basis" mean? 

This indicates that the rates quoted are for one person sharing a room with another individual.

  1. What does a half-board meal plan include? 

A half-board meal plan typically includes breakfast and one major meal, either lunch or dinner.

  1. What does a full-board meal plan include? 

A full-board meal plan includes all three meals: breakfast, lunch, and dinner.

  1. What about my visa if I am traveling abroad? 

Osaka will provide assistance with filling out visa applications, but visa approval is ultimately at the discretion of the embassy.

  1. What are the different modes of payment Osaka accepts? 

Osaka accepts payments via net banking, international credit cards, debit cards, and EMI issued in India.

  1. How do I know if my booking was successful? 

You will receive an email confirmation for your holiday booking.

  1. What if I don’t get a confirmation of my Holiday Package Booking and my account has been charged? 

Call our customer care number , and we will confirm your package offline if payment has been received.

  1. Can there be changes done in the Holiday Package? 

Yes, you can make amendments to the package by calling our customer care number and paying any additional costs or amendment charges.

  1. Can I book travel insurance with Osaka while buying a holiday package?

 Yes, you can purchase travel insurance online by visiting our Insurance section.

  1. I want to buy Foreign Exchange for my international visit, can you help me? 

Yes, you can buy Foreign Exchange online by visiting our Forex section.

  1. Can I pay using multiple credit cards for one booking? 

No, we do not currently offer the option to book with multiple credit cards online.

  1. Can I book three adults in one room? 

Generally, most hotels allow three adults in one room with an extra bed, but please confirm with our customer support or the hotel before booking.

  1. Do I require a passport to travel on an International Holiday? 

Yes, a passport with a minimum validity of 6 months from the date of travel is required. Passport validity requirements may vary depending on the country you visit. We can assist you in obtaining visas as well.

  1. What kind of vehicle will be provided for travel?

 The type of vehicle provided depends on the group size and destinations, and it will be mentioned in the travel details before you book your holiday.

  1. What would be the cancellation charges if I cancel my holiday before departure? 

Cancellation charges are mentioned in the travel details and depend on when and where you are canceling the package. Contact our customer support for more information.

  1. If I am on tour and want to cancel my holiday, how much refund will I get? 

There won’t be any refund credited to your account if you cancel services during the tour.

  1. If I face any issue on tour, whom should I write to? 

Please email us at customercare@osaka.in, and we will investigate your concerns further.

Travel Insurance

  1. What is Travel Insurance? 

Travel insurance covers the risks you might face during your trip, whether overseas or domestic. It typically includes coverage for death, personal accident, medical expenses, repatriation, loss/delay of checked baggage, passport loss, and third-party liability.

  1. Why do I need travel insurance? 

Travel insurance protects you from unexpected occurrences such as medical emergencies, baggage loss, accidents, or passport loss, which can disrupt your holiday or business trip.

  1. What does a standard travel policy cover? 

A standard travel policy covers death, personal accident, medical expenses, repatriation, loss/delay of checked baggage, passport loss, and third-party liability.

  1. What is the cost of travel insurance? How is the premium determined? 

The cost of travel insurance depends on factors such as your age, trip duration, destination, and the benefits included in the plan.

  1. How is the premium charged? 

Premiums are generally charged on a slab basis, with pre-defined slabs based on various factors.

  1. What is a TPA?

 TPA stands for Third Party Administrator, which provides essential services such as cashless medical services and assistance with claims.

  1. In case medical treatment is required, is there any need for pre-approval before hospitalization? 

Yes, you would need to contact our third-party administrator for pre-approval of cashless claims for medical treatment.

  1. In case I want to cancel my policy, will I get a refund? 

Refunds for policy cancellations depend on the policy type and timing of cancellation. For more information, contact our customer care at 1800 2099 100.

  1. If I need more information on Travel Insurance, what should I do? 

You can find information on our website, or you can contact our customer support experts at our customer care number 1800 2099 100 for assistance.


  1. What are currency notes? 

Currency notes are physical notes of various denominations used for transactions. In India, denominations include Rs. 10, 20, 50, 100, 500, and 1000.

  1. Are currency notes the best way to carry currency when traveling abroad? 

Currency notes are convenient for everyday expenses during foreign travel. Osaka provides reliable and authentic notes in 30 leading currencies worldwide.

  1. What is the maximum limit for carrying foreign currency and foreign currency notes? 

The maximum limit for foreign currency per traveler for a leisure trip is USD 10,000 annually. Only $3000 can be carried as currency notes as per Indian regulations.

  1. How do I know if the currency notes I receive are genuine? 

Osaka has expertise in identifying genuine currency notes, ensuring your money is authentic and reliable.

  1. What documents are needed to buy Foreign Currency Notes? 

Valid passport, confirmed tickets or Visa, Basic Travel Quota (BTQ) Form, Residence Permit (for Foreign Nationals), and LERMS letter (for business travel).

  1. Why carry Foreign Currency Travellers Cheques? 

Travellers Cheques offer convenience and security while traveling abroad, accepted worldwide at various establishments.

  1. How do I use American Express Foreign Currency Travellers Cheques? 

Sign your Cheques, record serial numbers, safeguard them, and sign at the time of payment.

  1. What to do if Foreign Currency Travellers Cheques are lost or stolen?

 Report loss to American Express Customer Service, follow their procedure for refund or replacement.

  1. Can I encash unused Foreign Currency Travellers Cheques? 

Yes, you can encash unused Cheques at any Osaka branch upon return to India.

  1. What is a Prepaid Forex Card? 

A Prepaid Forex Card offers secure and convenient access to foreign currency for international travel.

  1. In which currencies are Prepaid Forex Cards available?

 Prepaid Forex Cards are available in major currencies such as USD, GBP, EUR, JPY, AUD, CAD, CHF, and SGD.

  1. Can I use Prepaid Forex Cards in India? 

No, Prepaid Forex Cards are for foreign use only as per RBI guidelines.

  1. How can I send money abroad with Osaka? 

Visit a Osaka branch or request assistance for fast and reliable money transfers abroad.

  1. Can I send money directly to a hospital abroad for treatment? 

Yes, Osaka facilitates quick and reliable money transfers for medical emergencies abroad.

  1. How can I pay college fees abroad through Osaka? 

Osaka offers customized solutions for students studying abroad, including foreign exchange and visa assistance.

  1. Can Osaka provide different solutions for multi-country travel?

 Yes, Osaka offers various foreign exchange products to suit different travel needs.

  1. How far in advance can I buy Foreign Exchange from Osaka?

 Foreign Exchange can be purchased up to 60 days in advance of your trip.

  1. Can I buy Foreign Currency online through Osaka? 

Yes, Osaka provides an online ordering tool for purchasing foreign exchange conveniently.

  1. Is there a fee for blocking rates online?

 Yes, a 4% advance of the total transaction value is required to block the sell rate of foreign currency online, valid for 2 working days.

  1. What documents are required for buying forex online?

 Valid Government-issued photo ID (e.g., Election ID/Aadhar/PAN) with address proof document.


  1. What is EMI? 

EMI stands for Equated Monthly Installments. It allows you to pay for your Flights, Hotel, and Holiday bookings in monthly installments over a period of 3, 6, or 9 months instead of paying all at once.

  1. How do I pay using the EMI option? 

On the "Payment" page, select the "EMI" option. Currently, EMI payments can only be made using Domestic credit cards.

  1. For how many months can I opt for EMI options? 

You can select from 3, 6, or 9 months payment options.

  1. Do I need to pay anything apart from my EMI amount?

 Yes, you need to pay a one-time Bank processing fee displayed on your "Pay by EMI" page.

  1. Will the credit limit on my credit card reduce? 

Yes, the credit limit on your card will be blocked until the amount is cleared.

  1. Am I eligible to get reward points on this transaction? 

You need to contact your Bank to know more about reward points eligibility.

  1. Under what name will payment appear in the monthly statement? 

Payment will appear under the name of Osaka (I) Ltd.

  1. What happens if I close the credit card account in the middle of my tenure? 

You will be asked to clear the entire amount due before closing the credit card account.

  1. Can I prepay the remaining amount in the middle of my tenure? 

Yes, you can contact your bank to cancel the EMI. The bank will confirm the remainder amount, and upon acceptance, the EMI can be cancelled.

  1. What if I cancel my ticket in the middle of my tenure?

 If the ticket is eligible for a refund, the refund amount will be reversed to the card account. EMI payments will continue unless cancelled through the bank.

  1. Are all bookings eligible for payment by EMI?

 Bookings of Rs. 2,500 and above are eligible for an EMI term. This minimum fare does not include the processing fee.

  1. If I book multiple tickets on EMI and cancel 1 ticket, what would happen?

 The refund for the cancelled ticket will be credited to your account, but EMI payments for all tickets will continue unless cancelled through the bank.

  1. If I cancel all the tickets I have booked, what would happen? 

Refunds for all tickets will be processed, but EMI payments will continue unless cancelled through the bank. Refund is subject to cancellation charges as per the booking policy.


  1. What are the payment modes that Osaka accepts? 

Osaka accepts Debit cards, credit cards (Visa, MasterCard, American Express), Net Banking, and EMI. Currently, only cards issued in India are accepted.

  1. What is the Card Verification Number (CVV) on my credit card? 

The CVV is a security code located on the back of Visa/MasterCard, and on the front of American Express cards.

  1. Under what name will my transaction appear on my credit card statement?

 Your purchase will appear under the name of Osaka.

  1. What is Verified by Visa (VBV)? 

VBV is a security feature offered by Visa and participating banks to protect Visa card numbers against unauthorized use.

  1. How does VBV work? 

VBV adds an extra level of security for online shopping by requiring a password created by you.

  1. What is MasterCard Secure Code? 

MasterCard Secure Code is a similar security service to VBV, offered by MasterCard and participating banks.

  1. Is the credit card data provided secured? 

Osaka does not store any credit card numbers; details are recorded directly with the respective banks.

  1. What is the 'Net Banking' option?

 'Net Banking' allows you to pay for services by direct debit from your bank account.

  1. Can I use the 'Net Banking' option? 

If you have a bank account for online transactions, you can use the 'Net Banking' option.

  1. How long will it take for my account to be debited if I pay by net banking?

 Your account will be debited immediately after a successful transaction.

  1. I don’t have my net banking password. What should I do?

 Contact your bank’s helpdesk for assistance with your net banking password.

  1. While I was paying by net banking, my session expired. What should I do now? 

If your session expires, go back to the Osaka page and make a fresh booking.

  1. I made a successful payment by net banking but the system says that the verification has failed. What should I do?

 If verification fails but the amount is deducted, don't panic. The amount will be reversed to your account within 7 working days.

  1. I have paid at Osaka using net Banking facility, why does the Debit in my bank statement say Bill Desk? 

Osaka has partnered with Bill Desk for payment collection, so the transaction may appear under their name on your statement.

  1. How will I get my money back if I cancel a booking made using the 'Net Banking' option? 

The refund amount will be credited to the account used for payment within 7 working days.

  1. For which banks do you provide the net banking option? 

We provide the net banking option for a wide range of banks including Allahabad Bank, Axis Bank, ICICI Bank, and many others.

  1. If I cancel all the tickets I have booked, what would happen? 

Osaka will send the refund back to the bank for all the tickets and deduct the relevant cancellation charges. The refund is reversed to the card account in 7-14 working days.

  1. How will I get the Refund? 

If you made the payment through cheque or cash, we will issue a refund cheque in the same name from whom we received the payment during booking.


  1. Can we accommodate more than 2 guests in one double room? 

Most hotels allow additional guests in a room by charging extra fees, as long as the maximum occupancy limit is not exceeded. Contact your hotel directly for information on extra guest charges and room occupancy limits.

  1. Do we need to pay separately for children traveling with us? 

When booking, select the number of children accompanying you. The search results will display prices accordingly.

  1. What if I need a specific type of hotel room (non-smoking, wheelchair-friendly, etc.)? 

Contact our Customer Support Team with your request, and we'll try our best to accommodate you. However, room availability is subject to change upon arrival.

  1. Will my credit card be charged when I book my reservation?

 Yes, your credit card will be charged immediately for all bookings made through our website.

  1. How do I know if my booking was successful? 

You will receive an email and SMS confirming your booked services with Thomas Cook.

  1. Do I need to confirm my booking? 

No, confirmation is not required. However, if you wish to confirm, you can contact us or the hotel directly.

  1. What if I don’t get a confirmation at the time of booking? 

Check your email, including the spam folder, for a confirmation. If not received, contact us for assistance.

  1. How long will it take for the hotel to get my booking information?

 Normally, hotels receive booking details within a day, except for same-day bookings. Contact us for further assistance or information.

  1. What is my hotel's check-in time?

 Generally, hotel check-in time is after 2:00 PM local time. Please confirm the exact check-in time with your specific hotel.

  1. What if I am arriving late? Will the hotel hold my room? 

Hotels are typically required to hold your room until 7:00 AM the day after your scheduled arrival. It's recommended to inform the hotel directly about your late arrival.

  1. Can I get early check-in? 

Early check-in depends on availability and is at the discretion of the hotel. Contact the hotel directly to request early check-in.

  1. How do I get a receipt or invoice for my hotel booking? 

Your invoice is emailed to you along with the booking confirmation. If you haven't received it, you can log in to your account on our website to print it, or contact us to send you a copy.

  1. What are the hotel cancellation charges?

 Cancellation charges vary based on the hotel, season, and time of cancellation. Refer to the hotel's booking policy for details. Additionally, Thomas Cook charges a fee for domestic hotel cancellations.

  1. How late can I cancel my hotel booking? 

Check the hotel's booking policy on the reservation page. Generally, you cannot cancel on the day of check-in.

  1. How will I get a refund after I cancel my hotel booking? 

The refund is credited back to the same account used for booking. Processing time may vary.

  1. How do I check the status of my refund after cancelling my booking?

 Check with your bank for any processed refunds from Thomas Cook. You can also contact us for assistance.

  1. Which identity proofs are accepted by hotels? 

For Indian nationals: Voters ID, Driving License, or Passport. For foreign nationals: Passport.

  1. How can I get more information about the hotel?

 Email us or call our customer care number for additional information.

  1. How do I know which room has air conditioning?

 Room categories are mentioned on the website. If not specified, it means all rooms have air conditioning.


  1. What is an E-Ticket? 

An E-ticket is a paperless electronic document containing all your flight details. You can print it and carry it to the airport for check-in.

  1. Can I book without registering? 

No, booking without registration is not allowed for security reasons. You need to use an email address, which automatically registers you. Registration enables you to access and manage your bookings conveniently.

  1. What is the maximum number of seats I can book? 

You can book a maximum of 4 seats at one time. For more than 4 travelers, you'll need to complete a separate booking or contact us for assistance.

  1. How do I know if my flight was booked? 

You'll receive an email and SMS confirming your flight booking with Thomas Cook.

  1. How do I get my E-ticket details? 

Your E-ticket details will be sent to the email address provided during reservation.

  1. Do I need to reconfirm my flight reservations after booking? 

No, it's not necessary. However, if you prefer to reconfirm, you can contact our Customer Support Team or the airline directly.

  1. Can I print my ticket copy from the portal? 

Yes, you can log in to our portal, go to "My Account," then "My Booking," search for your flight booking, and print your E-ticket.

  1. Do I need to carry the credit card used for booking? 

Yes, you must carry the credit card or a copy with the cardholder’s signature for verification.

  1. Can I use an international card for booking online? 

Yes, international cards issued in India can be used for online bookings. However, cards issued outside India are not accepted.

  1. What if I entered the wrong age or misspelled my name? 

Contact the airline directly to request changes, as they have the final authority.

  1. Are there special fares for senior citizens? 

Senior citizen fares are available for railway tickets, but not for flight tickets.

  1. Where can I check my PNR status?

 You need to check directly with the airline for PNR status.

  1. Can I get a discount for being a long-time user? 

While we appreciate your support, our portal offers the best-discounted prices available in the market.

  1. What is the baggage allowance limitation? 

Domestic flights typically allow 20kgs for checked-in baggage and 5kgs for cabin baggage. Confirm with the airline for any changes.

  1. Can I carry my laptop/electronic device? 

Yes, subject to approval by airport authorities.

  1. Will I be notified in case of delay or rescheduling?

 Yes, the airline will notify you via email/sms. It's recommended to call the airline on the travel date for confirmation.

  1. What happens if I miss my flight? 

Applicable cancellation charges will be levied. You can approach the airline at the airport to rebook by paying the fare difference.

  1. Can I cancel and rebook another flight if mine is delayed? 

Yes, but it's at the discretion of the airline. They may transfer you to another flight or provide a full refund.

  1. Can I request a preferred seat? 

Yes, contact our support team with your reference number. Confirmation depends on availability and may require an extra charge.

  1. How many days in advance can I cancel my tickets? 

Domestic tickets must be cancelled at least 4 hours before departure, while international tickets ideally need 48 hours prior notice.

  1. How long does it take to get a refund? 

Refunds are usually processed within 6-7 working days. Contact our customer care number for refund status.

  1. What if my booked flight is cancelled by the airline? 

Cancel your booking online first, then email us with your Thomas Cook reference ID for a full refund.

  1. How much are the cancellation charges?

 Charges vary based on airline, sector, class, and time of cancellation. Check the fare rules during booking.

  1. How do I claim a refund if I cancelled my booking directly with the airline? 

Notify us immediately after cancelling. Refund will be processed within 7 working days.

  1. How can I change the travel date/flight timing after booking? 

Contact our support team, and we'll assist you if the airline permits.


  1. What types of cruises are available? 

We offer a diverse range of cruise options, including river cruises, ocean cruises, luxury cruises, and themed cruises.

  1. Are there any special promotions or discounts available? 

Check our promotions page for the latest cruise deals, discounts, and exclusive offers to make your cruise experience even more affordable.

  1. What documents do I need for my cruise? 

Learn about the required travel documents such as passports, visas, and any cruise-specific paperwork needed for a smooth sailing experience.

  1. Can I customize my cruise itinerary? 

Find out if there are options to customize your cruise itinerary, including shore excursions, dining preferences, and other personalized experiences.

  1. What amenities are included in the cruise package? 

Get information on what's included in your cruise fare, such as meals, entertainment, onboard activities, and any exclusive perks.

  1. How do I make special requests, such as dietary restrictions or accessibility needs? 

Learn about the process for making special requests to ensure your cruise accommodates any specific needs or preferences.

  1. What is the cancellation policy for cruises? 

Familiarize yourself with our cancellation policy, including any fees or deadlines for canceling or modifying your cruise reservation.

  1. Is travel insurance recommended for cruise vacations? 

Explore the benefits of travel insurance and understand why it's recommended for cruise vacations, including coverage for trip cancellations, medical emergencies, and more.

  1. How can I stay updated on my cruise details and any changes? 

Find out how to access your cruise information, receive updates, and stay informed about any changes or announcements related to your sailing.

  1. How do I contact customer support during my cruise? 

Discover the various contact options available for customer support, including emergency contacts and onboard assistance.

  1. Can I earn loyalty points or rewards for booking multiple cruises? 

Explore any loyalty programs or rewards for repeat cruisers and learn how to maximize your benefits.

  1. What are the age requirements for passengers, especially for families with children? 

Check the age restrictions for passengers and find out about family-friendly cruise options, kids' clubs, and childcare services.


  1. What payment methods do you accept for bus bookings? 

We accept major credit/debit cards and other secure payment options.

  1. Are there any discounts or promotions available for bus tickets? 

Yes, we regularly offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for the latest deals.

  1. What amenities are available on the buses? 

Bus amenities vary, but commonly include air conditioning, Wi-Fi, reclining seats, and restrooms. Check the specific bus details during the booking process.

  1. What is your luggage policy for bus travel? 

Luggage policies may vary by bus operator. Check the specific rules for your chosen bus service during the booking process.

  1. Is there a minimum age requirement for unaccompanied minors? 

Yes, some bus operators may have age restrictions for unaccompanied minors. Review the policies of your chosen bus service before booking.

  1. How can I contact customer support for assistance? 

You can reach our customer support team through the "Contact Us" page on our website or via email at support@travelhypermarket.com.

  1. What should I do if I encounter issues during my bus journey? 

Contact our customer support immediately, providing details of the issue. We'll assist you in resolving the matter promptly.

Overseas Studies

  1. What are the benefits of studying overseas? 

Studying abroad provides a unique opportunity to experience different cultures, gain a global perspective, and enhance personal and academic growth.

  1. How do I choose the right country and university for my studies? 

Consider factors such as program offerings, language of instruction, cost of living, cultural fit, and potential career opportunities. Our advisors can assist you in making an informed decision.

  1. What types of programs are available for international students?

 We offer a variety of programs, including undergraduate and postgraduate degrees, language courses, exchange programs, and more. Explore our website or contact our team for personalized guidance.

  1. What is the application process like? 

The application process varies by country and institution. Typically, it involves submitting academic transcripts, letters of recommendation, a personal statement, and proof of English proficiency. Our team will guide you through each step.

  1. Is financial aid available for international students?

 Many universities offer scholarships, grants, and other financial aid options for international students. Explore our scholarship database and connect with our financial aid advisors to explore funding opportunities.

  1. How can I obtain a student visa? 

We provide assistance and guidance on the visa application process, helping you understand the requirements and supporting you in preparing the necessary documents.

  1. What support services are available for international students? 

Our institution offers a range of support services, including orientation programs, language support, counseling services, and cultural integration activities to help you adjust to life in a new country.

  1. Can I work while studying abroad? 

In many countries, international students are allowed to work part-time during their studies. We can provide information on work regulations and help you explore job opportunities.

  1. How do I find accommodation? 

We assist students in finding suitable accommodation options, whether it's on-campus housing, private apartments, or homestays. Our team can provide guidance based on your preferences and budget.

  1. What happens after I graduate?

 We offer career counseling services to help you navigate post-graduation opportunities, including job placements, internships, and information on work permits or further studies.

Medical Tourism

  1. What is medical tourism? 

Medical tourism refers to the practice of traveling to another country for medical treatment. This could include elective procedures, surgeries, or specialized medical care.

  1. Why choose medical tourism? 

Medical tourism often offers cost-effective healthcare solutions, shorter waiting times, access to world-class medical facilities, and the opportunity to combine medical treatment with travel.

  1. How do I choose the right destination for medical treatment? 

Consider factors such as the reputation of healthcare facilities, the expertise of medical professionals, language accessibility, safety, and post-treatment support. Our team can help you make an informed decision based on your specific needs.

  1. What types of medical procedures are commonly sought through medical tourism? 

Medical tourism covers a wide range of procedures, including cosmetic surgery, dental treatments, fertility treatments, orthopedic surgeries, and more. Check our services page for a detailed list.

  1. How do I coordinate my medical trip?

 Our dedicated coordinators will assist you with every step, from initial consultation to travel arrangements, accommodation, and post-treatment care. We aim to make the process as seamless as possible.

  1. Is the quality of medical care comparable to that in my home country? 

We partner with accredited and reputable healthcare facilities that adhere to international standards. Many of our medical professionals have received training and certifications from renowned institutions.

  1. What about language barriers? 

Language translation services are often available at our partner hospitals, ensuring effective communication between patients and medical staff. We strive to make your experience comfortable and stress-free.

  1. Can I bring a companion with me?

 Yes, you can bring a companion with you. We can assist with their travel arrangements and accommodation to ensure they have a comfortable stay during your medical trip.

  1. How are medical costs determined? 

Medical costs vary depending on the procedure, destination, and specific requirements. We provide transparent cost estimates that include medical fees, accommodation, transportation, and any additional services required.

  1. What if I need follow-up care back home? 

Our team can coordinate with your local healthcare providers to ensure a smooth transition for follow-up care. We prioritize your ongoing health and well-being.

  1. Is it safe to travel for medical treatment, especially considering the current global situation? 

We closely monitor global health conditions and adhere to all safety protocols. Our team will provide up-to-date information on travel advisories and work with you to ensure a safe and secure experience.


  1. What types of transfers do you offer? 

We offer a variety of transfer options, including private car transfers, shared shuttles, and public transportation recommendations. Select the one that best suits your preferences and budget.

  1. Can I book a one-way transfer or round-trip? 

You have the flexibility to book either a one-way transfer or a round-trip transfer during the booking process. Choose the option that aligns with your travel plans.

  1. How do I modify or cancel my transfer reservation? 

To modify or cancel your transfer reservation, log in to your account on our website and navigate to the "My Bookings" section. Refer to the transfer reservation details for modification and cancellation options.

  1. Are the transfer prices per person or per vehicle? 

Transfer prices are typically per vehicle, not per person. The pricing is based on the type of transfer service selected (private, shared, etc.), and the vehicle's capacity.

  1. What information do I need to provide for the transfer reservation?

 When booking a transfer, you'll need to provide your flight details, including arrival/departure time and flight number. For other transfers, specify your pick-up and drop-off locations, date, and time.

  1. How will I find my driver at the airport?

 Upon arrival, your driver will be waiting in the designated area holding a sign with your name. You'll also receive detailed instructions in your confirmation email.

  1. Are there child seats available for transfers? 

Yes, we can arrange child seats for transfers upon request. Make sure to indicate the number and age of children during the booking process.

  1. Can I book a transfer for a large group? 

Absolutely! We offer options for group transfers. Please contact our customer support team to discuss your specific requirements and get a personalized quote.

  1. What happens if my flight is delayed? 

If your flight is delayed, don't worry. We monitor flight arrivals, and your driver will adjust the pick-up time accordingly. If you have any concerns, contact our support team for assistance.


  1. What is Eurail? 

Eurail is a pass that allows unlimited train travel within participating European countries within a specific timeframe.

  1. How does Eurail work? 

Eurail offers different pass options (Global Pass, One Country Pass, etc.) with varying durations. Once purchased, travelers can board trains freely within the selected countries and validity period.

  1. Where can I use Eurail? 

Eurail is valid in over 30 European countries. Check the official website for the complete list of participating countries.

  1. How do I purchase a Eurail pass?

 Visit the official Eurail website or authorized resellers to purchase your pass. Choose the pass type, duration, and countries you want to include in your itinerary.

  1. Can I buy a Eurail pass in Europe?

 While some passes may be available in Europe, it's recommended to purchase your pass in advance to secure the best prices and availability.

  1. What is the difference between a Global Pass and a One Country Pass? 

The Global Pass covers multiple countries, while the One Country Pass focuses on a single country. Choose the pass that aligns with your travel plans.

  1. How do I activate my Eurail pass?

 Before your first train journey, activate your pass at a train station in Europe. Fill in the travel dates, and the pass will be ready for use.

  1. Are seat reservations required with Eurail? 

While many trains allow free travel with a Eurail pass, some high-speed and international trains require seat reservations. Check the Eurail timetable for details.

  1. Can I use Eurail on local transportation within cities?

 Eurail is primarily designed for intercity and regional train travel. Check with local transportation authorities for city-specific passes.

  1. What happens if I lose my Eurail pass? 

Unfortunately, lost or stolen passes cannot be replaced. It's essential to keep your pass in a secure place.

  1. Are discounts available for certain demographics (students, seniors, etc.)?

 Some passes offer discounted rates for youths, seniors, and groups. Check the eligibility criteria and discounts available for each pass.

  1. How do I plan my Eurail itinerary? 

Use the Eurail planning tools and resources available on the website to create a customized itinerary based on your preferences and travel dates.

  1. What should I do in case of an emergency or if I need assistance? 

Contact the Eurail customer support team or visit a Eurail aid office at major train stations for assistance.

Rent A Car/Self Drive

  1. How old do I need to be to rent a car? 

Generally, the minimum age requirement is 21 years. However, some car rental companies may have specific age restrictions or requirements.

  1. What documents do I need to rent a car? 

You typically need a valid driver's license, a credit/debit card in your name, and an additional form of identification, such as a passport.

  1. Can I rent a car without a credit card? 

Many car rental companies require a credit card for security reasons. However, some may accept a debit card, but additional documentation or a higher security deposit may be necessary.

  1. Is insurance included in the rental cost? 

Basic insurance coverage is often included, but it may have limitations. Consider purchasing additional coverage for more comprehensive protection. Check the details with the rental company.

  1. Can I add an additional driver to the rental agreement? 

Yes, you can usually add one or more additional drivers for an extra fee. Ensure that each driver meets the age and license requirements.

  1. What happens if I return the car late? 

Late returns may result in additional charges. Check the terms and conditions for the specific rental company regarding their late return policy.

  1. Are there mileage restrictions? 

Many rental agreements come with a certain mileage limit per day. Exceeding this limit may incur additional charges. Check and plan accordingly based on your travel needs.

  1. Can I pick up and drop off the car at different locations? 

Some companies offer one-way rentals, allowing you to pick up the car at one location and drop it off at another. Additional fees may apply.

  1. What fuel policy does the rental include? 

Rentals usually come with a full-to-full fuel policy, meaning you receive the car with a full tank and should return it the same way. Confirm the fuel policy before starting your journey.

  1. What should I do in case of an accident or breakdown? 

Follow the procedures outlined in the rental agreement. Contact the rental company and emergency services if necessary. Most companies provide a helpline for assistance.

  1. Can I cross international borders with the rental car? 

Check with the rental company about their policy on crossing borders. Some may allow it, while others may have restrictions or additional requirements.

  1. How can I extend my rental period?

 If you need to extend your rental, contact the rental company as soon as possible. Extensions are subject to availability and may incur additional charges.

  1. Are there age-related surcharges for young or senior drivers?

 Some rental companies may charge additional fees for drivers under 25 or over 65. Confirm the age-related policies when making your reservation.

  1. Can I smoke in the rental car? 

Most rental companies have a strict no-smoking policy in their vehicles. Violating this policy may result in cleaning fees.


  1. How can I make a Hostel reservation?

 You can easily make a reservation through our website by selecting your desired dates, room type, and completing the booking process.

  1. What payment methods do you accept? 

We accept various payment methods, including credit cards and online payment platforms. Please check our website for the complete list of accepted payment methods.

  1. What types of rooms are available? 

We offer a variety of rooms to suit different preferences and budgets, including dormitories, private rooms, and deluxe suites. Check our website for detailed room descriptions.

  1. Are linens and towels provided? 

Yes, all rooms come with fresh linens and towels. Our housekeeping staff ensures that rooms are clean and well-stocked with essentials.

  1. Is there a kitchen available for guests to use?

 Yes, we have a communal kitchen equipped with cooking facilities, utensils, and a dining area for guests to use.

  1. What time is check-in and check-out? 

Check-in is at [specific time] and check-out is at [specific time]. Early check-in and late check-out options may be available upon request and subject to availability.

  1. Can I store my luggage before check-in or after check-out? 

Yes, we offer luggage storage facilities for guests arriving early or departing late. Please inquire at the front desk for assistance.

  1. Is Wi-Fi available at the hostel? 

Yes, complimentary Wi-Fi is available throughout the hostel, including rooms and common areas.

  1. Do you provide breakfast?

 We offer breakfast options for guests. Check our website or inquire at the front desk for details about our breakfast offerings.

  1. Are there laundry facilities on-site?

 Yes, we have laundry facilities available for guests. Laundry services may be subject to an additional fee.

  1. What is your cancellation policy?

 Our cancellation policy varies based on the type of reservation. Please refer to your booking confirmation or contact our customer support for details.

  1. Is the hostel pet-friendly? 

Unfortunately, we do not allow pets at our hostel.

  1. How can I contact customer support? 

You can reach our customer support team by customercare@osakaconnect.in, 1800 000 000, or through the contact form on our website.

Charter Flight

  1. What is a charter flight? 

A charter flight is a personalized air travel service where an entire aircraft is rented for a specific journey, offering flexibility in departure times, destinations, and other travel preferences.

  1. How is a charter flight different from a commercial flight? 

Unlike commercial flights with fixed schedules and routes, charter flights are tailored to your needs, offering flexibility in terms of departure times, airports, and even in-flight services.

  1. What types of aircraft are available for charter? 

We offer a range of aircraft, including turboprops, light jets, midsize jets, and large cabin jets. The choice depends on your travel requirements, budget, and the number of passengers.

  1. How can I request a charter flight? 

You can request a charter flight by contacting our customer service team through our website, phone, or email. Provide details such as departure/arrival locations, preferred dates and times, and the number of passengers.

  1. Can I choose my departure and arrival airports? 

Yes, one of the advantages of charter flights is the ability to choose your preferred departure and arrival airports, providing greater convenience and flexibility.

  1. How much does a charter flight cost?

 The cost of a charter flight varies based on factors such as the type of aircraft, distance, and additional services. Contact our team for a personalized quote based on your specific requirements.

  1. Are there any hidden fees? 

We are transparent about our pricing, and there are no hidden fees. The quoted price typically includes aircraft rental, crew fees, fuel, and airport fees. Additional services or special requests may incur extra charges.

  1. What amenities are included on charter flights? 

The amenities vary based on the type of aircraft, but common features include comfortable seating, in-flight entertainment, and catering options. You can customize the amenities based on your preferences.

  1. How far in advance should I book a charter flight? 

It's recommended to book as early as possible to secure your preferred aircraft and schedule. However, we can often accommodate last-minute requests, depending on availability.

  1. Is there a cancellation policy? 

Our cancellation policy is outlined in the terms and conditions provided upon booking. It typically includes details on cancellation fees and refund policies.

Gift Vouchers

  1. What are Gift Vouchers? 

Gift vouchers are electronic or physical cards that hold a monetary value.

  1. How do I receive the Gift Voucher? 

Electronic Gift Vouchers are delivered via email to the provided recipient email address. Physical Gift Vouchers will be mailed to the shipping address provided during checkout.

  1. Is there an expiration date for Gift Vouchers? 

Gift Vouchers typically have an expiration date. Check the voucher details for the specific validity period.

  1. Can I use multiple Gift Vouchers in one transaction?

 In most cases, you can use multiple Gift Vouchers in a single transaction. Enter each unique code during checkout.

  1. What if the purchase exceeds the Gift Voucher value? 

If your purchase total exceeds the Gift Voucher amount, you will need to pay the remaining balance using another payment method.

  1. Can I return or refund a Gift Voucher? 

Gift Vouchers are non-refundable. Please review our refund policy for more information.

  1. I'm having issues with my Gift Voucher. What should I do? 

If you're experiencing any issues with your Gift Voucher, please contact our customer support for assistance.

  1. Do Gift Vouchers have any fees? 

Our Gift Vouchers do not have additional fees.

  1. What are the Terms and Conditions?

 It's important to read and understand the terms and conditions associated with the use of Gift Vouchers. Please refer to our website for detailed information.

Mobile Recharge

  1. Which mobile operators are supported on this website? 

We support a wide range of mobile operators. You can find the list on our website, and it includes major carriers in your region.

  1. Can I recharge any prepaid mobile plan on this website? 

Yes, our platform supports the recharge of various prepaid mobile plans. You can contact our customer care for recharging.

  1. How do I know if my recharge was successful?

 Upon successful completion of the recharge, you will receive a confirmation message via Whatsapp, and you'll also get a confirmation message on your mobile phone.

  1. Is it safe to use my credit/debit card for mobile recharge? 

Yes, our website uses secure payment gateways to ensure the safety of your financial information. We do not store any card details on our platform.

  1. Can I recharge someone else's mobile number? 

Yes, you can recharge any mobile number by entering the recipient's number during the recharge process.

  1. What payment options are available?

 We offer various payment options, including credit/debit cards, net banking, and digital wallets. Choose the option that is most convenient for you.

  1. How quickly will my mobile recharge be processed? 

In most cases, your mobile recharge is processed instantly. However, there might be occasional delays due to network issues or system maintenance.

  1. Can I get a refund for a failed recharge? 

Yes, if your recharge fails, the amount will be refunded to your account. However, it may take a few days for the refund to reflect in your bank statement.

  1. Is there a customer support helpline for assistance? 

Yes, we have a customer support helpline available to assist you. You can find the contact details on our website.

Airport Assistance

  1. What is airport assistance? 

Airport assistance refers to the services provided to passengers to enhance their travel experience, including services such as wheelchair assistance, guided transfers, and support for those with special needs.

  1. Who is eligible for airport assistance? 

Airport assistance is available for passengers with special needs, including those with reduced mobility, elderly passengers, individuals with disabilities, unaccompanied minors, and anyone requiring extra support during their journey.

  1. How can I request airport assistance? 

You can request airport assistance during the booking process or by contacting our customer support team in advance. Specify your needs, and we will make the necessary arrangements to ensure a smooth travel experience.

  1. What services are included in airport assistance? 

Airport assistance services may include wheelchair assistance, escort through security and immigration, priority boarding, and assistance with baggage. The specific services offered may vary, so please check with our customer support for details.

  1. Is there an additional cost for airport assistance?

 The cost of airport assistance services can vary. Some services may be complimentary, while others may have an associated fee. Contact our customer support for information on pricing and available options.

  1. Can I request airport assistance on the day of my travel? 

While we recommend requesting assistance in advance, you can inquire about airport assistance on the day of your travel. However, availability cannot be guaranteed. Pre-booking is recommended for a more seamless experience.

  1. Can I bring my own wheelchair or mobility aid? 

Yes, you can bring your own wheelchair or mobility aid. Please inform us during the booking process so that we can make the necessary arrangements and provide the appropriate assistance.

  1. How do I identify airport assistance staff at the airport?

 Our airport assistance staff can be identified by their uniforms or badges. They will be waiting for you at designated meeting points or at the check-in counter. Clear instructions will be provided upon booking.

  1. What if my flight is delayed or changes last minute? 

If there are changes to your flight schedule, please inform our customer support as soon as possible. We will do our best to accommodate the changes and adjust the airport assistance services accordingly.

  1. What if I have additional questions or concerns? 

If you have any additional questions or concerns regarding airport assistance, feel free to reach out to our customer support team. We are here to ensure a comfortable and stress-free travel experience for all passengers.

Customer Relationship Management

  1. What is CRM? 

Customer Relationship Management (CRM) is a strategy that businesses use to manage and analyze customer interactions throughout the customer lifecycle. It involves the use of technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

  1. How can CRM benefit my business? 

CRM helps businesses build and maintain strong relationships with customers, streamline processes, increase sales, and improve customer satisfaction. It centralizes customer information, enhances communication, and provides insights for better decision-making.

  1. Is CRM only for large businesses? 

No, CRM can benefit businesses of all sizes. Many CRM solutions are scalable and customizable to meet the specific needs and size of your business.

  1. What features should I look for in a CRM system?

 Look for features such as contact management, lead tracking, sales automation, analytics, integration with other tools, mobile accessibility, and user-friendly interface. Choose a CRM system that aligns with your business goals and requirements.

  1. How does CRM improve customer service? 

CRM enables businesses to track customer interactions, preferences, and issues. This helps in providing personalized and efficient customer service, resolving issues promptly, and anticipating customer needs.

  1. Is CRM only for sales and marketing?

 While CRM is commonly associated with sales and marketing, it also extends to customer service and support. It provides a holistic view of customer interactions across various departments, fostering better collaboration and understanding of customer needs.

  1. Is CRM software difficult to implement? 

The complexity of CRM implementation depends on the chosen solution and the specific needs of your business. Many CRM systems offer user-friendly interfaces and provide support during the implementation process.

  1. How can CRM improve marketing efforts? 

CRM helps in targeted marketing by providing insights into customer behavior and preferences. It allows for personalized marketing campaigns, better lead management, and tracking of marketing ROI.

  1. Can CRM integrate with other business tools?

 Yes, many CRM systems offer integration with popular business tools such as email, calendar, marketing automation, and accounting software. This integration enhances efficiency by streamlining processes and centralizing data.

  1. How can CRM enhance collaboration within a team? 

CRM promotes collaboration by providing a centralized platform where team members can access and update customer information. It fosters communication, reduces duplication of efforts, and ensures everyone is on the same page regarding customer interactions.

White Labelling

  1. What is white labeling?

 White labeling is a business strategy where a product or service is produced by one company (the provider) and rebranded by another company (the reseller) to make it appear as if they had made it.

  1. How does white labeling work for your website? 

Our white-labeling solution allows you to rebrand our products/services with your own branding, logo, and identity. This way, you can offer our offerings as your own to your clients or customers.

  1. What are the benefits of white labeling? 

White labeling provides several advantages, including faster time-to-market, reduced development costs, and the ability to leverage an existing, proven product or service without the need for extensive in-house development.

  1. Can I customize the white-labeled products/services? 

Yes, our white-labeling solution is designed to be flexible. You can customize the product/service to align with your brand and meet the specific needs of your target audience.

  1. How do I get started with white labeling on your website? 

To get started, simply contact us and discuss your white-labeling needs with our team. We'll guide you through the process and provide the necessary resources.

  1. What types of products/services are available for white labeling? 

We offer a range of products/services that can be white-labeled, including [list of products/services]. Feel free to inquire about specific offerings for your business.

  1. Can I use my own domain with the white-labeled products/services? 

Yes, you can use your own domain to ensure a seamless brand experience for your customers. We'll assist you in configuring the necessary settings.

  1. What support is provided for white-labeling partners? 

We offer dedicated support for our white-labeling partners. You'll have access to our support team for any technical issues, customization assistance, or general inquiries.

  1. How often are updates provided for white-labeled products/services? 

Updates are regularly provided to ensure that your white-labeled products/services stay current and competitive. We'll communicate updates and improvements to keep you informed.

  1. Is there training available for using white-labeled products/services? 

Yes, we provide training resources and documentation to help you and your team effectively use and promote the white-labeled products/services.

  1. Can I white-label multiple products/services simultaneously? 

Yes, you can white-label multiple products/services based on your business needs. We can discuss a customized white-labeling strategy for your specific requirements.

  1. What happens if there are issues with the white-labeled products/services?

 In the rare event of issues, our support team is readily available to assist you. We are committed to resolving any issues promptly to ensure a smooth experience for you and your customers.

  1. How do I terminate or modify my white-labeling arrangement?

 If you need to make changes to your white-labeling arrangement, please contact our team to discuss the modifications or termination process.

  1. Can I provide feedback or suggestions for improvement? 

Absolutely! We value your feedback and suggestions. Feel free to reach out to our team with any ideas or recommendations to enhance the white-labeling experience.

  1. How do I contact support for white-labeling inquiries? 

For white-labeling support, you can contact our support team via email or phone. We're here to assist you with any questions or concerns you may have.

B2B Travel Agent Module

  1. What is the B2B Travel Agent Module? 

The B2B Travel Agent Module is a specialized platform designed for travel agents, allowing them to access and book a wide range of travel services such as flights, hotels, and tours at exclusive B2B rates.

  1. How do I sign up for the B2B Travel Agent Module? 

To get started, simply visit our registration page and complete the sign-up process. Our team will review your application, and upon approval, you'll gain access to the B2B module.

  1. What travel services are available through the B2B module? 

Our B2B module offers a comprehensive suite of travel services, including flights, hotels, transfers, tours, and more. You can explore and book a variety of options to cater to your clients' needs.

  1. Are there any registration fees or hidden charges for using the B2B module? 

No, there are no registration fees or hidden charges for accessing the B2B Travel Agent Module. It's a free service for registered travel agents.

  1. How do I reset my password for the B2B module account? 

If you need to reset your password, simply click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to set a new password.

  1. Can I customize the B2B module with my agency's branding?

 Yes, the B2B module is designed to be white-labeled. You can customize it with your agency's logo and branding for a seamless experience for your clients.

  1. How do I search for and book travel services for my clients? 

Once logged in, use the search functionality to find available services. Select the desired options, enter client details, and proceed with the booking process. Our user-friendly interface makes it easy to manage bookings.

  1. What payment methods are accepted for B2B bookings? 

We accept various payment methods, including credit cards, bank transfers, and other secure payment options. Choose the method that suits your agency's preferences.

  1. Are there any minimum booking requirements for B2B agents? 

There are no strict minimum booking requirements. Whether you have a small or large booking volume, you can leverage the B2B module to meet your clients' travel needs.

  1. Can I cancel or modify bookings made through the B2B module? 

Yes, you can manage bookings, including cancellations and modifications, through the B2B module. Review the cancellation policies and contact our support team if you need assistance.

  1. How do I get support for technical issues or inquiries related to the B2B module? 

For technical support or general inquiries, you can contact our B2B support team via email or phone. We're here to assist you with any issues or questions you may encounter.

  1. Is training available for using the B2B Travel Agent Module? 

Yes, we provide training resources and documentation to help you navigate and make the most of the B2B module. Contact our team for personalized training sessions if needed.

  1. Are there special promotions or incentives for B2B agents? 

We regularly offer promotions and incentives for our B2B agents. Stay updated with our newsletters and announcements to take advantage of exclusive deals and rewards.

  1. Can I integrate the B2B module with my existing travel agency software? 

Integration options are available. Contact our technical team to discuss possibilities and determine the best integration solution for your travel agency software.

  1. How often are the rates and inventory updated in the B2B module? 

Rates and inventory are regularly updated to provide you with the most accurate and competitive information. Our system ensures real-time data for seamless bookings.

  1. Can I track and manage my bookings through the B2B module? 

Yes, the B2B module provides a dashboard where you can track and manage all your bookings. View upcoming trips, past bookings, and other relevant information for efficient management.

  1. Are there any restrictions on the geographical areas covered by the B2B module? 

Our B2B module covers a wide range of destinations globally. However, specific services may have limitations. Contact our support team for detailed information about geographical coverage.

  1. How do I stay informed about updates and announcements related to the B2B module? 

We regularly communicate updates and announcements through email, newsletters, and our website. Ensure that you're subscribed to our updates to stay informed about any changes or improvements.

  1. Can I provide feedback or suggestions for improvement? 

Absolutely! We value your feedback and suggestions. Feel free to reach out to our team with any ideas or recommendations to enhance the B2B module experience.

  1. How do I terminate or modify my B2B module account?

 If you need to make changes to your B2B module account, including termination, please contact our support team to discuss the modifications or termination process.

Corporate Module B2E

  1. What is the Travel Corporate Module B2E? 

The Travel Corporate Module B2E is a specialized business-to-employee solution designed to streamline and manage corporate travel processes within your organization. It offers a range of features to make travel planning, booking, and expense management more efficient for employees and administrators.

  1. How can employees access the Travel Corporate Module B2E? 

Employees can access the Travel Corporate Module B2E through our dedicated portal, which is accessible via a secure login on our website. Once logged in, they will have access to a user-friendly interface for managing their travel needs.

  1. What are the key features of the Travel Corporate Module B2E?

    1. Easy booking of flights, hotels, and transportation.

    2. Integration with company travel policies.

    3. Approval workflows for travel requests.

    4. Real-time expense tracking and reporting.

    5. Travel itinerary management.

  2. How does the module ensure compliance with company travel policies? 

The Travel Corporate Module B2E is configured to align with your company's travel policies. It includes built-in policy checks during the booking process, ensuring that employees make choices that comply with established guidelines. Administrators can customize and update travel policies as needed.

  1. Can employees book travel for others through the module? 

Yes, the module supports the booking of travel for other employees. The designated booker can manage the entire booking process on behalf of their colleagues, making it convenient for team travel arrangements.

  1. Is there a mobile app for the Travel Corporate Module B2E? 

Yes, we offer a mobile app for both iOS and Android platforms, allowing employees to manage their travel plans on the go. The app provides the same features as the web portal, ensuring flexibility and accessibility.

  1. How are travel expenses handled within the module? 

The module includes an integrated expense management system. Employees can upload receipts, and the system will automatically categorize and track expenses. Administrators can review and approve expenses, ensuring accurate reimbursement.

  1. Can the module generate reports for travel expenses and bookings? 

Yes, the module generates comprehensive reports on travel expenses, bookings, and other relevant data. These reports can be customized and exported for further analysis or submission.

  1. How is user data and payment information secured within the Travel Corporate Module B2E? 

We prioritize the security of user data and payment information. The module employs encryption protocols to secure data transmission, and sensitive information is stored securely using industry-standard practices.

  1. How can our organization implement the Travel Corporate Module B2E? 

To implement the Travel Corporate Module B2E for your organization, please contact our sales team. We will provide you with the necessary information, onboarding support, and training resources to ensure a smooth integration tailored to your business needs.